CLIENT RELATIONSHIP MANAGEMENT
Susan Anderton, Managing Director
This is a one day workshop. Optimum 12 delegates per workshop.
GET IN TOUCH
For further information, please call
01420 554446 or email
Over 70% of clients that leave, do so because they are unhappy with the relationship, not technical competence.
It costs around 6 times more to recruit a new client. Why not retain and grow the ones you have? Creating allies for life through your clients and contacts will help your business thrive. So many consultants lose clients and contacts because they haven't truly understood their expectations.
To understand more about your clients, you need to know what drives them and how they like to work - from responsiveness to day to day communication of simply getting the job done with the right brief.
WHO SHOULD ATTEND?
Client facing employees
Key account managers
WHAT TO EXPECT
As a result of this ONE DAY workshop, participants will:
Understand what it takes to turn a client into an ally for life
Understand the importance of a give to get relationship
Learn how to identify which clients to grow or maintain
Learn how to develop and manage client touchpoints across the whole company
Develop a better understanding of the client's expectations and how to manage them
Improve communication skills - day to day or liaising on the most sensitive issues
Learn how to manage conflict issues
*This topic can also be carried out as a consultancy programme for culture change, mergers and acquisitions, implementing new key account management systems
WHAT OUR CLIENTS SAY
"Excellent, hardworking and with empathy for the businesses they work with. The Brand Marquee transferred our Business Marketing and Business Development approach with real tangible benefits"
Dan Margetson, Managing Director, PinnacleESP